Jobs Galore at Wipro BPO
Wipro BPO is going on a recruitment overdrive. Not only that,training will be provided to those who just fall short of their requirement as well. Check this out for details.
Wipro BPO is going on a recruitment overdrive. Not only that,training will be provided to those who just fall short of their requirement as well. Check this out for details.
One of the most important things you need to remember as a BPO employee is that the people you will be calling might be very different from you and me. They are based in different countries and belong to various cultures. The way they speak and use languages are different as well. Different countries bring in certain unique words and expressions to the English language which are derived from their cultures and their native languages. While training a BPO employee, companies usually spend a lot of time familiarizing him/her with these unique expressions since failure to comprehend these might lead to a breakdown in communication.
If you are aspiring for a BPO job and looking to enhance your employability, you will do well to look at some of these unique words and phrases and make a habit of using them while speaking. I am pretty sure an expression like “It’s a lemon” will perplex most of us in India but in the US, this phrase is commonly used to describe something that is defective. Thus a good knowledge of these expressions will surely help you get ahead of competition if you are looking forward to a rewarding BPO career.
Talking about what it takes to make it big in the BPOs, this video provides some useful information. In addition to stressing on communication skills, it mentions a few more requirements which are quite important and leads us to think about the complexities of training a BPO aspirant for the job. I will be taking up training issues in detail in the posts to come.
Very often people want to know how to go about improving communication skills in English. In reply, I always say that there is nothing better than regular practice. If one communicates in English regularly with another person or in a group every day, his/her communication skills will certainly improve. However, what keeps this from happening is apprehension. When someone who is not very proficient in English attempts to speak in it, the person is often afraid of being ridiculed and corrected at every step. Fearing this, people keep quiet or prefer to stay away from speaking English.
It is extremely important to have a circle where one can speak without any inhibition or fear. If you are learning English, you need to spend some time every day with a group of people or with an individual with whom you can communicate in English without having to worry about being slighted. Feel free to talk about anything that comes to your mind. Regular interaction will not only help you learn the language but will also make you confident enough to express yourself in English in social circles.
A common misconception about communication skills is that it is all about using impressive words and expressions. Many of us have the notion that our job is done if we can make our language ornamental. This again is a problem with our school education where most of us are taught to improve our English by learning up a lot of words and illustrations and using them in speech and writing. What we tend to forget is that the tone of voice and body gestures play an equally important role in getting our messages across effectively. In fact the tone becomes all the more important while speaking over phone. It is very important that the tone is engaging and lively. Very often telecallers sound bored or disinterested which does nothing to impress the people they are calling.
Besides using words and expressions, it is essential to remember the importance of patience, voice, gestures and eye-contact while communicating. It should be kept in mind that the listener(s) are not there to learn English from us but to get some useful information. Communication is about providing information clearly and comprehensibly. So all that needs to go into making a message simple and understandable should be used. A string of high-flown words and expressions might not get us anywhere close to achieving our purpose.
Not a lot of people would argue against the fact that English has become the language of power and opportunity. Closely linked with power and opportunity is the issue of self-esteem. The lack of it owing to lack of English communication skills is also not unknown. The shocking incident that happened recently at New York adds to the already impressive stack of evidence supporting this argument.
While everyone agrees upon the advantages of students equipping themselves with good communication skills, what is neglected is the prospect of professionals who can train the students. I am talking about the teachers in various Engineering colleges here. It goes without saying that to be successful as a teacher in this field, one needs to have a clear understanding of the needs of the industry and the kind of communication skills desired. By and large, the industry requires its workforce to be aware of domain-specific scientific and technical vocabulary, ability to speak politely and positively, reporting, clear and precise writing and making presentations. Now the question is how many teachers teaching English courses in our Engineering colleges possess these skills?
Many of the teachers recruited by engineering colleges are graduates or post-graduates in English where the emphasis is on English literature. As a result, they are largely unaware of the demands of the industry and most of the English course outline handed out is lost on them. They struggle to make sense of the technical vocabulary and other Industry-specific nuances. Upon asking, I was told by people in the Industry that during their college days, their English teachers often found themselves as baffled by the syllabus as them. Nowadays some reputed institutions like EFLU are offering courses on TEFL/TESL which are attempting to address such demands but good courses of this kind remain few and far between. With the growing demand for professionals with good communication skills, opportunities galore for teachers/trainers who can impart these skills as well. The sooner we realize this, the better.