Effective Communication is More Than Mere Speech
Acquiring good communication skills does not mean stopping at reasonably fluent speaking abilities. Communication skills involve a lot more than speaking. Once you are good at speaking, you need to figure out the nuances of effective and convincing speaking. In fact, most of the jobs that involve speaking such as BPO jobs, sales and marketing jobs and so on require you to convince your clients about the superiority of what you are selling them. If you are troubleshooting, your speech should sound professional and convincing enough for the customers to have faith in the steps that you are telling them to take. Hesitant and unclear speech can ruin the whole deal when it comes to effective communication.
So how do you go about speaking fluently and convincingly? The first thing is to know what you are talking about extremely well. If you are asked to make a presentation or demonstrate a product, make sure you research extensively and know all about your topic. The way it was manufactured/conceived, implemented, its benefits and salient features etc. Knowledge of other related products and how your product is ahead of competition will is also extremely important. Apart from speaking, use illustrations, pictures and statistics. Appear confident during your presentation and answer all questions with the same poise and confidence. You’ll do well to rehearse your presentation before facing important clients and customers.
Most companies will train you so that you get to know all about their products and services. But you need to have the willingness to learn. Memorizing tech specs and attempting to recite them from memory won’t lend your voice any air of confidence. Confident speech results from your deep understanding of the topic and the initiative to develop that understanding should come from you