Jobs in Hyderabad: Confirms Ongoing Research.
As mentioned in an earlier post, job-opportunities in Hyderabad are on the rise. Among various other profiles, marketing and communication is also doing well as seen from a recent list. In the same post I had mentioned that there is an increasing demand for experienced professionals. A look at the list confirms that information as well. Clearly the experience and expertise of people with adequate professional knowledge and domain experience are being highly sought after.
Attrition Rates: Nightmares of the Industry.
If we are to talk about some of the problems ailing the industry in India, one of the first things that come to mind is attrition. Though its presence is felt in every area, the BPO industry is seen to be suffering the most. High attrition rates have become common in BPOs and HRs need to come up with effective solutions to tackle this problem.
When freshers join a BPO, the company has to spend a considerable amount of time and money in training the new recruits. To enable the employees to communicate well with foreign customers, they are provided voice training, accent training and other tips and tricks of communicating over phone. The candidates need to know a lot about the company and its products as well. So after all the training, if employees leave for other opportunities, it’s back to square one for the companies with another bunch of new employees. Thus bringing the attrition rate down is a priority for most players in the industry.
Some effective strategies to tackle this could be to give employees a sense of job-security, offer them attractive rewards for good performance and make the environment of the offices fun. Work can get stressful at times and various recreational activities can be arranged so that the employees can look forward to a lot more other than routine work.
The attrition rates have lessened over the last year (25-28% on an average) compared to earlier years (55-60%) but that’s largely due to recession. The sooner the companies take effective remedial measures, the better.
An Overview of the Recruitment Test
If you are getting ready to see yourself in the roster of a top company in the industry, you will do well to know more about the recruitment tests that you will have to take. The assessment procedure varies from company to company but you can be sure of being put through a written test and one or more rounds of interviews. While the written test will test your writing ability, the interview allows your recruiters to get to know you better and assess your communication skills to an extent. Some companies might also put you through a group discussion to see whether you can think quickly and offer solutions to problems.
For the written test, keep in mind the profile you have applied to. If it is technical writing, make sure you keep simplicity and visual appeal in mind. If it is content writing, make your article clear and concise. Avoid being verbose and be original. As i have shared earlier, long posts can put people off so do not get carried away while writing and keep word limits in mind. Your recruiters may specify a limit. Split your article into two or more paragraphs so that the reader is not faced with a huge wall of text.
The test may also contain an analytical section where you might have to solve some mathematical problems. Though this part of the test will not be looked at with as much importance as the writing section, you need to take it seriously. Your 10th standard mathematical knowledge should be enough in most cases. This section might also contain some puzzles or tricky questions that will test your intelligence and presence of mind. So think before you answer.