Posts Tagged ‘BPO’
Exploring Current Openings in Domestic BPOs
Fluency in languages is the primary requirement for a BPO job. By fluency in languages, we most often mean English and maybe some foreign languages. While it is true that English and foreign languages get you the best BPO jobs and the highest pay-packages, regional languages can get you a good position too. Not all BPOs cater to international customers and also among those who do, there are requirements for the domestic sector.
BPOs know that all customers won’t be comfortable with English when it comes to communicating within India. In order to enhance customer services, BPOs have a team which caters to customers unwilling to speak in English. To handle the domestic sphere, a team of customer service executives are hired who communicate in regional languages. For such a profile, it is desirable to be fluent in more than one regional language including Hindi.
The demand is quite big and rewards offered are exciting. To check out a few openings, click here.
Wipro BPO to Train Potential Employees
Sometime back I had written about hiring activities in Wipro BPO. From the looks of things, the recruitment drive is still on and Wipro is getting up close and personal with the process. Faced with the fact that graduates coming out of the various colleges typically lack employability skills and the colleges do little to improve the situation, Wipro signed a MoU with the Acharya Nagarjuna University (ANU) to take the responsibility of training emerging graduates. Under the scheme, students who are passing out of regular degree colleges and who possess decent communication skills, will be trained by Wipro and subsequently absorbed.
Apart from requirements for its BPO, Wipro also needs people for various other positions such as technical support executives, human resources, accounting, supply chain and others. In order to make the most of the MoU, officials from Wipro will visit different colleges and identify students who would be suitable for these positions. The identification will be followed by a training programme where the potential employees will be trained to handle the various responsibilities and will be made to experience what working in Wipro is all about.
The company has announced two recruitment drives already for the PB Siddhartha College of Arts & Science. One in September and the second in November.
Effective Communication is More Than Mere Speech
Acquiring good communication skills does not mean stopping at reasonably fluent speaking abilities. Communication skills involve a lot more than speaking. Once you are good at speaking, you need to figure out the nuances of effective and convincing speaking. In fact, most of the jobs that involve speaking such as BPO jobs, sales and marketing jobs and so on require you to convince your clients about the superiority of what you are selling them. If you are troubleshooting, your speech should sound professional and convincing enough for the customers to have faith in the steps that you are telling them to take. Hesitant and unclear speech can ruin the whole deal when it comes to effective communication.
So how do you go about speaking fluently and convincingly? The first thing is to know what you are talking about extremely well. If you are asked to make a presentation or demonstrate a product, make sure you research extensively and know all about your topic. The way it was manufactured/conceived, implemented, its benefits and salient features etc. Knowledge of other related products and how your product is ahead of competition will is also extremely important. Apart from speaking, use illustrations, pictures and statistics. Appear confident during your presentation and answer all questions with the same poise and confidence. You’ll do well to rehearse your presentation before facing important clients and customers.
Most companies will train you so that you get to know all about their products and services. But you need to have the willingness to learn. Memorizing tech specs and attempting to recite them from memory won’t lend your voice any air of confidence. Confident speech results from your deep understanding of the topic and the initiative to develop that understanding should come from you
Current BPO Jobs in Hyderabad
This would be a promising list for all of you who are looking for openings in top BPOs. The big BPO players in Hyderabad are looking for people. If you want to take this opportunity to make it big, visit the websites of the companies listed and check out their requirements. As always, you need to have excellent communication skills and a graduation degree. What should be interesting however is the scope of growth and lateral movement within the companies. The careers section should provide all the information you need in this regard.
Check out the list here.
Top BPOs:According to NASSCOM Ranking.
For all of you looking to join top BPOs in India to give your careers a perfect start, here’s some interesting information for you. NASSCOM has recently released the updated list of the top BPOs in India. The rankings are based upon two categories- top employers and top companies. A list of the top IT services exporters also accompanies the BPO rankings. You can also access the annual revenues of these big guns, their past rankings and how they fare in competition against top BPOs all over the world.Check out the list here.
“Target BPO” Launched
“Target BPO”, the one-of-a-kind assessment test is now available for all of you to take right from the comfort of home. This is the most compact and focussed test designed to assess all BPO specific skills. In just 45 minutes, you are guaranteed a thorough evaluation of your reading, writing, listening, speaking and comprehension skills which are highly sought-after by the industry. Our experienced evaluators will make sure that an in-depth evaluation report will be sent to you within just three days of your taking the test.
In addition to the comprehensive evaluation, you will also receive valuable suggestions on how to improve and get ahead. Our long association with the industry will make sure that you get great exposure as we will forward your CV to top recruiters once you sign up and take our test. Your credentials, coupled with our assessment, will put you in a different league altogether.
So sign up and take the test now. It is absolutely free.
Go For Your Dreams With “Target BPO”
On the threshold of professional life, all of us hope for that big break that will get our careers off to great starts and put us on the right tracks. We want to work for reputed concerns possessing tremendous amounts of experience in their domains since we can learn all about our areas of interest and become the best in no time. If you are looking for a big break with a major BPO but are not sure of what to do, SkillSpark offers you the perfect solution. Our extensive industry experience coupled with domain expertise has enabled us to develop our first big product-”Target BPO”.
“Target BPO” is different from every other course and evaluation in the market in a big way. It doesn’t put you through unnecessary sections and irrelevant assessment. It is compact and focussed, thus concentrating only on BPO specific skills. We will test your reading, writing, speaking, listening and your ability to collect and process information. Within a short span of an hour, we will put all your BPO specific employability skills to a comprehensive test. With “Target BPO”, it’s all about maximum evaluation in minimum time.
Our efficient and experienced evaluation will make sure that you get your results within 3 days of taking the test. Your evaluation will not just be a report card that will let you know the marks you have scored but elaborate feedback on every section and valuable suggestions on how to improve.
With SkillSpark, you are also assured of maximum exposure to the industry in addition to thorough testing. We will collect your resumes when you sign up for “Target BPO” and forward them along with your test results to major BPOs who are looking for talent. We are offering our services absolutely free.
So if you have the potential and a dream and are searching for a way to realize it, “Target BPO” is here to lead you to success.
Attrition Rates: Nightmares of the Industry.
If we are to talk about some of the problems ailing the industry in India, one of the first things that come to mind is attrition. Though its presence is felt in every area, the BPO industry is seen to be suffering the most. High attrition rates have become common in BPOs and HRs need to come up with effective solutions to tackle this problem.
When freshers join a BPO, the company has to spend a considerable amount of time and money in training the new recruits. To enable the employees to communicate well with foreign customers, they are provided voice training, accent training and other tips and tricks of communicating over phone. The candidates need to know a lot about the company and its products as well. So after all the training, if employees leave for other opportunities, it’s back to square one for the companies with another bunch of new employees. Thus bringing the attrition rate down is a priority for most players in the industry.
Some effective strategies to tackle this could be to give employees a sense of job-security, offer them attractive rewards for good performance and make the environment of the offices fun. Work can get stressful at times and various recreational activities can be arranged so that the employees can look forward to a lot more other than routine work.
The attrition rates have lessened over the last year (25-28% on an average) compared to earlier years (55-60%) but that’s largely due to recession. The sooner the companies take effective remedial measures, the better.
Gear Up for Job Fairs
Job fairs are effective means of bringing several companies and numerous job aspirants at one place. It makes things easier for both parties as companies get ready access to a good pool of manpower and candidates don’t have to run from one office to another for interviews and screening procedures. From what i have seen, job fairs have been reasonably successful over the years and it’s no surprise that more are coming your way. A BPO job fair will be arranged in Bangalore on the 25th and 26th of July whereas Hyderabad and Delhi will get to host multi-industry job fairs on the 8th and 9th of August. Reputed concerns like Wipro, HCL and so on have benefited from these fairs before and job-seekers can look forward to their participation yet again. The fairs will be arranged by Timesjobs.
More Langugaes=Greater Job Advantage
The growing interest in learning foreign languages might baffle some people but there’s no denying that foreign languages open up a lot of new opportunities and it’s heartening that more and more people are willing to explore these. You might be of the opinion that learning English presents enough employment opportunities and there is no need to make the extra effort to learn more but if only you explore what learning a foreign language can do for you professionally, you will be encouraged to re-think.
Data collection and documentation doesn’t always happen in English as companies are expanding into more and more countries around the world. Opportunities as translators and interpreters are up for grabs if you are proficient in a foreign language. BPOs often cater to clients in South America and other countries around the globe where English is not the main language. As there are high demands for people who can speak a foreign language, you can expect a lucrative position in several BPOs.
Commonly people go for French and Spanish. However courses in Russian and Japanese are also sought after.