Provide Effective Feedback
One of the important aspects of communication, one that is usually not given much importance is the ability to provide feedback. In a job that requires extensive networking, communication and sessions with clients and customers, the need for feedback is paramount. Your feedback could be asked for if you are a part of quality control or if you are required to review and write about new launches and products. Feedback becomes an important responsibility if you are a part of a material development team or working in a publishing house.
Feedback has to be objective and should be formulated after thorough examination. Make sure you have reviewed the product in question intensively before working on a feedback. Your feedback has to be goal oriented and you need to think about all the various ways to improve the product. Positive feedback is graciously accepted but when you are giving negative feedback, you need to ensure you have valid reasons and suggestions on what has gone wrong and how you think that could affect the quality and appeal of the product. For example, if you are objecting against controversial content in learning material or a book, you need to clearly state how the content in question can cause trouble and what you think should be done to alter it.
Make your feedback impersonal and always remember to cite sources if you have consulted any. Credible and esteemed sources can lend a lot of value to your feedback-both positive and negative.
Attrition Rates: Nightmares of the Industry.
If we are to talk about some of the problems ailing the industry in India, one of the first things that come to mind is attrition. Though its presence is felt in every area, the BPO industry is seen to be suffering the most. High attrition rates have become common in BPOs and HRs need to come up with effective solutions to tackle this problem.
When freshers join a BPO, the company has to spend a considerable amount of time and money in training the new recruits. To enable the employees to communicate well with foreign customers, they are provided voice training, accent training and other tips and tricks of communicating over phone. The candidates need to know a lot about the company and its products as well. So after all the training, if employees leave for other opportunities, it’s back to square one for the companies with another bunch of new employees. Thus bringing the attrition rate down is a priority for most players in the industry.
Some effective strategies to tackle this could be to give employees a sense of job-security, offer them attractive rewards for good performance and make the environment of the offices fun. Work can get stressful at times and various recreational activities can be arranged so that the employees can look forward to a lot more other than routine work.
The attrition rates have lessened over the last year (25-28% on an average) compared to earlier years (55-60%) but that’s largely due to recession. The sooner the companies take effective remedial measures, the better.
Exploring Technical Writing Jobs
Time to look at another prominent and attractive opening in the domain of language and communication, namely, technical writing. A basic research reveals that almost all big and small companies in the industry have requirements for technical writers. So if you happen to be good with the English language and are looking for a job that involves writing and also exposes you to cutting edge technology and latest products launched by different companies then technical writing could be a profile you will enjoy.
Most companies would require you to write about their products, launches and other news related to their research. So you will be writing user manuals, designing brochures and working closely with the development team to form a good understanding of the offerings of your company. As a technical writer, you will be catering to all the users of your company’s products and that can be a big number. You need to remember that your audience will consist of people with and without an understanding of technology so your writing should explain things in a clear and straightforward manner.
People generally get put off by a lot of text so you will have to cultivate a skill for designing. If you take a look at the user manuals of products launched by some big names, you will see almost every page carries pictures, illustrations and the text is arranged in short paragraphs. Often buletted points are used so that the main features get highlighted. If you are trying to explain to your clients how to operate a product, it is important that you show the various processes through pictures in addition to writing the steps down. Using different font colours and formatting will make your work visually appealing. You can consider using different background colours for different sections. Needless to say that a good knowledge of MS Office and a few photo-editing software will be an added advantage.
As for the origin of technical writing, I got a surprising piece of information in the process of finding out more about it. According to Wikipedia, the practice of technical writing can be traced back to ancient Greece and the Renaissance (fourteenth to seventeenth centuries). However, the full fledged utilisation of it came into being during the first world war when a lot of technical documentation was required by the military,manufacturing, electronics and aerospace industries.